Attentive

Send and receive Attentive messages within the Redo support portal.

Built by
Redo
Category
Messaging Channel

Overview

Attentive is a leading SMS and email marketing platform designed to help businesses build personalized, two-way customer communication channels. By leveraging real-time data and automation, Attentive enables brands to engage customers with timely and relevant messages, from product recommendations to exclusive promotions. Its intuitive interface and robust segmentation tools empower marketers to create dynamic campaigns that drive higher ROI, boost customer retention, and build long-term loyalty. With Attentive, businesses can turn everyday interactions into powerful opportunities to convert and retain customers.

Key Benefits and Use Cases:

  • Personalized Messaging: Tailor SMS and email campaigns to individual customer behaviors and preferences.
  • Engagement Automation: Send automated responses for abandoned cart reminders, post-purchase follow-ups, or VIP offers.
  • Scalable Growth: Reach large audiences with ease while maintaining a personal touch.
  • Seamless Customer Journeys: Integrate across platforms to deliver consistent brand experiences from awareness to conversion.

Setup your integration

By integrating Attentive with Redo’s customer support platform, brands can streamline communication across all channels into a single, unified dashboard. This integration enables your support team to view and respond to customer inquiries from SMS, email, and other sources without toggling between platforms. Paired with Redo’s advanced AI tools, your team can automate routine responses, resolve support tickets faster, and even deliver proactive customer support. This partnership amplifies your ability to provide exceptional service, reduce response times, and create a cohesive, data-driven customer experience across the entire buyer’s journey.

If you're already a Redo user, you can connect the integration with the following steps:

  • Sign in to Redo (app.getredo.com)
  • Go to settings -> channels -> Attentive -> Manage
  • Press “Connect”
  • Accept permissions
  • Integration is now set up

Frequently asked questions

How does an exchange happen?
How are labels created for the customer?
How can I track the return and exchange orders?
How will I know when the return is received by the supplier?
What if I have my Redo return flow marked to “Return in Transit”?

Frequently asked questions

What is the partnership between Shop and Redo?
What is the Shop app?
I didn’t realize I was selling my products in the Shop app. How does this happen?
What is Redo?
I already have Redo functionality set up in the Redo app. How will it show up in the Shop app?
How much does this new feature cost me?
How do I make changes to Redo that are displayed in the Shop app?
Why was this enabled for me?
How do I deactivate the Redo functionality?
What should I expect in terms of results?
Where can I look at the results?
Who do I contact if I need more information?