BigCommerce

BigCommerce is a flexible, open SaaS eCommerce platform built to support fast-growing and enterprise-level brands. It stands out with its headless capabilities, robust API infrastructure, and customizable checkout—giving merchants more control without sacrificing ease of use.

Built by
Redo
Category
Platforms

Overview

Deliver a better post-purchase experience with Redo’s direct integration for BigCommerce. Redo makes returns and exchanges effortless for both merchants and customers—helping you reduce support tickets, retain more revenue, and increase customer satisfaction.

With Redo, BigCommerce merchants can:

  • Offer hassle-free returns and easy, self-service exchanges
  • Encourage customers to opt for exchanges over refunds
  • Automate return approvals, labels, and tracking
  • Access insights on return reasons, product feedback, and customer behavior
  • Optionally offer warranties and accidental protection for added revenue

While Redo is not currently listed in the BigCommerce App Store, we offer a direct integration that’s quick to implement and fully supported by our team.

Setup your integration

Schedule a demo with our team today to walk through the platform and how we can support you today. Our team will setup the integration and build out your entire workflow experience for you to ensure a seamless onboarding experience.

Frequently asked questions

How does an exchange happen?
How are labels created for the customer?
How can I track the return and exchange orders?
How will I know when the return is received by the supplier?
What if I have my Redo return flow marked to “Return in Transit”?

Frequently asked questions

What is the partnership between Shop and Redo?
What is the Shop app?
I didn’t realize I was selling my products in the Shop app. How does this happen?
What is Redo?
I already have Redo functionality set up in the Redo app. How will it show up in the Shop app?
How much does this new feature cost me?
How do I make changes to Redo that are displayed in the Shop app?
Why was this enabled for me?
How do I deactivate the Redo functionality?
What should I expect in terms of results?
Where can I look at the results?
Who do I contact if I need more information?