Shop App

The Shop app, powered by Shopify, is a free, all-in-one shopping assistant that lets users track orders, discover new products, and shop from their favorite brands. This integrations allows returns/exchanges to be handled within the Shop App through Redo.

Built by
Redo
Category
Sales Channel

Overview

Integrating Redo with the Shop app creates a seamless returns and exchanges experience directly within the app. Shoppers can initiate and manage returns or exchanges for their orders without leaving the Shop app, simplifying the process and boosting customer satisfaction.

For shoppers, the Shop app makes it easy to browse brands, earn rewards, track packages, and more in one place. While some may know Shop as a tracking app, it’s also where millions of shoppers discover amazing brands and products.

For brands, Shop is a channel to reach millions of active shoppers. It’s where brands of all sizes engage with more shoppers, convert in more places, and drive repeat sales.

There is no additional cost to enable Redo within the Shop app, but must be activated in order to use.

Setup your integration

The Shopify Shop App is a consumer-facing mobile app that lets shoppers track orders, discover products, and buy directly from Shopify stores. It boosts brand visibility, offers a fast checkout with Shop Pay, and helps merchants stay connected with customers post-purchase.

Reach out to our team today to set up your integration.

Frequently asked questions

How does an exchange happen?
How are labels created for the customer?
How can I track the return and exchange orders?
How will I know when the return is received by the supplier?
What if I have my Redo return flow marked to “Return in Transit”?

Frequently asked questions

What is the partnership between Shop and Redo?
What is the Shop app?
I didn’t realize I was selling my products in the Shop app. How does this happen?
What is Redo?
I already have Redo functionality set up in the Redo app. How will it show up in the Shop app?
How much does this new feature cost me?
How do I make changes to Redo that are displayed in the Shop app?
Why was this enabled for me?
How do I deactivate the Redo functionality?
What should I expect in terms of results?
Where can I look at the results?
Who do I contact if I need more information?