CLAIMS
Claim management made easy
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G2

$FREE — And increase revenue

Simplify claims management with an all-in-one customer portal, making it easy to offer, track, and resolve claims—all while boosting customer trust and satisfaction.
Details

• Customized claims portal
• Rev share or full revenue options
• Fraud protection

Benefits

• Increase conversion rate
• Increase revenue
• Decrease support tickets

AI agents enhance claims insights
Deeper returns and claims insights

Talk to your returns data like you would an in-house analyst. Easily surface product-level claim trends to share across the organization

Automate claim reviews

AI will review product images on claims and recommend to approve or deny the claim based on your policy, if it’s the right product, if the product is damaged, and any criteria you need.

Personalized options for claim management
Fully branded claim portal

Create a custom, branded flow to automate your claims process and allow customers to self-serve. Reduce support requests and allow a smoother customer experience through a customizable claims portal.

Maximize your profit

Decide if you want Redo to handle claims and share the revenue or handle the claims yourself and keep all the revenue.

Tailor to your needs

With everything in one place, you can enhance customer satisfaction and build loyalty by providing a seamless post-purchase experience.

More profit through personalized interactions

AI agents optimize your entire workflow

Post-purchase touch points become profit drivers
Automatically recommend exchanges, review returns images for approval and more with AI integrated into your returns process.
  • Increase exchange rates
  • Gain deeper customer insights
  • Reduce customer support tickets
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1:1 marketing messaging and campaign builds guided by AI
Segments quickly become detailed buyer personas that direct who, what, and when to send your campaigns.
  • Higher engagement rates
  • More conversions
  • Faster campaign creation
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Get a Demo
Provide 24/7 customer support without hiring
Your customers get constant access to having questions answered both before and after purchases with an AI trained on your brand, products, and voice.
  • Faster response times
  • More availability
  • Higher CSAT
Get a Demo
Get a Demo

Have questions?

What exactly is Redo Package Protection, and why should my store offer it?

Redo Package Protection allows customers to insure their packages against loss, theft, or damage during shipping directly at checkout. Offering Redo boosts customer trust, reduces costly disputes, minimizes negative reviews, and shifts liability away from your business, helping you maintain profitability and customer satisfaction.

How easy is it for customers to manage claims with Redo?

Redo makes the claim process incredibly simple with a user-friendly self-service portal. Customers can file claims quickly, and most claims are reviewed within 1–2 business days. By streamlining this process, Redo significantly reduces customer frustration, lowers support volume, and saves your team valuable time.

How does Redo Package Protection benefit my business financially?

Redo helps merchants by eliminating losses associated with package issues. Instead of covering replacement costs yourself, Redo handles claims and reimbursements. Additionally, offering package protection can slightly increase average order value and encourage customers to complete checkout confidently, enhancing your store’s overall revenue.

Can Redo integrate smoothly with my current ecommerce setup?

Absolutely. Redo integrates seamlessly with popular platforms like Shopify, WooCommerce, BigCommerce, and more. Setup is straightforward, and you can quickly offer protection during checkout without major changes to your workflow. This makes the transition easy, fast, and hassle-free.

Does Redo provide reporting and analytics on claims and protection usage?

Yes, Redo provides detailed analytics on package protection usage, claim statuses, trends, and costs. These insights allow you to understand shipping risks, optimize your fulfillment processes, and proactively address any recurring issues, ultimately enhancing customer experience and reducing long-term shipping-related expenses.

Start getting more profit from each buyer touch point
Tools enhanced by AI build the products that can drastically impact your business. Take 30 minutes to see how today.
"I basically wanna move forward with just about the whole suite of stuff. What's next steps"

- Demo call yesterday
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