• Customized claims portal
• Rev share or full revenue options
• Fraud protection
• Increase conversion rate
• Increase revenue
• Decrease support tickets
Talk to your returns data like you would an in-house analyst. Easily surface product-level claim trends to share across the organization
AI will review product images on claims and recommend to approve or deny the claim based on your policy, if it’s the right product, if the product is damaged, and any criteria you need.
Create a custom, branded flow to automate your claims process and allow customers to self-serve. Reduce support requests and allow a smoother customer experience through a customizable claims portal.
Decide if you want Redo to handle claims and share the revenue or handle the claims yourself and keep all the revenue.
With everything in one place, you can enhance customer satisfaction and build loyalty by providing a seamless post-purchase experience.
Redo Package Protection allows customers to insure their packages against loss, theft, or damage during shipping directly at checkout. Offering Redo boosts customer trust, reduces costly disputes, minimizes negative reviews, and shifts liability away from your business, helping you maintain profitability and customer satisfaction.
Redo makes the claim process incredibly simple with a user-friendly self-service portal. Customers can file claims quickly, and most claims are reviewed within 1–2 business days. By streamlining this process, Redo significantly reduces customer frustration, lowers support volume, and saves your team valuable time.
Redo helps merchants by eliminating losses associated with package issues. Instead of covering replacement costs yourself, Redo handles claims and reimbursements. Additionally, offering package protection can slightly increase average order value and encourage customers to complete checkout confidently, enhancing your store’s overall revenue.
Absolutely. Redo integrates seamlessly with popular platforms like Shopify, WooCommerce, BigCommerce, and more. Setup is straightforward, and you can quickly offer protection during checkout without major changes to your workflow. This makes the transition easy, fast, and hassle-free.
Yes, Redo provides detailed analytics on package protection usage, claim statuses, trends, and costs. These insights allow you to understand shipping risks, optimize your fulfillment processes, and proactively address any recurring issues, ultimately enhancing customer experience and reducing long-term shipping-related expenses.