Let an AI exchange agent analyze the customer, return reasons, and product offerings to deliver the right exchange at the right moment. As a customer goes through the return flow, the AI will immediately analyze the reasons and recommend a new product, increasing exchange rate and retaining more revenue.

AI will review images, customer history, and your policy to recommend to manage or approve returns and recommend where to route returns based on product quality. Reduce the manual lift on your team and increase the accuracy of enforcing your return policy.

Talk to your returns data like you would an in-house analyst. Easily surface product-level and variant-level return trends to share across the organization to reduce return rates and better understand your customers. Returns becomes a gold mine of customer information that the whole team can learn from to reduce return rate and better understand customer needs.

We’ll help you build and optimize the ideal flow for your business, continually A/B testing to improve exchange rates, retain revenue, and eliminate fraud. Add in any nuance or customization you need to gather information, segment and process returns without an additional burden on your support team.

Analyze returns and claims in the same dashboard down to the product and variant level. Find return reason trends and solve common return issues faster than ever and update products to reduce returns with direct customer feedback.

The combination of our free software, Redo covering the cost of your return labels, and your increase in exchange rate means lower costs, higher conversion rates, and greater profitability. The financial impact of returns begins to turn from a cost center to a revenue driver.