• AI Copilot
• AI Autopilot
• On-site Concierge
• Comments, DMs, Emails, & more
• Phone Calls
• Mobile friendly
• Reduce response times by 37%
• Increase daily ticket resolutions by 68%
• Improve CSAT
• Increase conversion rates
• Reduce support tickets
Have responses written for you for you to send or opt in to having the responses sent directly to easily handle FAQs. AI will look at context for each individual and inquiry to generate a response for the support team to either directly accept and send, or tweak first before sending. Auto-pilot can be toggled on at any time for direct responses without human interaction.
Give thumbs up or down on individual responses to leave direct feedback. Enrich your AI’s performance by adding articles, FAQs and more to a knowledge base to deliver smarter, more accurate responses. Feel confident in the way AI is interacting with your customers by providing additional context and preferences to have the perfect brand voice you're looking for, automatically.
Give every shopper a personalized experience on your website with a concierge that recommends products, answers questions and help you close more sales at all hours of the day. Increase conversion rates by immediately answering product questions or contextual information buyers are looking for that helps add confidence to each web visitor and increase conversions.
Connect all your communication channels into one place for easier ticket assigning and follow up to reduce response times.
With Redo’s mobile app, you can easily receive notifications, respond to customers, and access customers’ order, return, and claim information right from your phone.
Easily define the way you want to segment your dashboard so your team can operate in the most efficient way possible. Quickly assign and categorize tickets for clear and quick resolutions.
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More profit through personalized interactions
AI agents optimize your entire workflow
Have questions?
Redo Customer Support is an AI-powered, omnichannel platform that centralizes all customer interactions—email, chat, and social media—into a single dashboard. It leverages advanced AI features to automate responses, generate summaries, and optimize on-site sales, enabling faster and more efficient customer service. This unified approach not only improves response times but also enhances the overall customer experience, leading to increased satisfaction and loyalty.
Redo's AI significantly reduces response times by generating accurate, brand-consistent replies based on integrated order, return, and claim information. It can resolve a high volume of tickets autonomously, as evidenced by a brand that had over 500 tickets resolved over a weekend. The AI also prioritizes inquiries based on urgency and provides proactive support, ensuring that customers receive timely and relevant assistance.
Yes, Redo offers seamless integration with major ecommerce platforms like Shopify, as well as email providers such as Gmail and many other integrations found in the integrations section of the website. These integrations allow for instant access to customer and order information, enabling support agents to provide informed assistance without switching between multiple systems. This streamlined workflow enhances productivity and ensures a cohesive support experience.
Absolutely. Redo provides a mobile app that allows support teams to stay connected with customers from anywhere. Through the app, agents can receive notifications, respond to inquiries, and access customer order, return, and claim information directly from their smartphones, ensuring continuous support even outside the office.
Redo offers extensive customization options to align with your brand's voice and customer service strategies. You can tailor chat flows, automate responses with smart templates, and utilize trained AI agent skills to handle various customer scenarios. Additionally, Redo provides detailed analytics to monitor performance and make data-driven improvements to your support operations.
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