Order Tracking

ORDER TRACKING

Boost sales on every shipment

3,203 reviews

$COST/ORDER TRACKED — And increase conversions

Your highest engaged customers are your recent purchasers. Give them a premium tracking experience.

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Details

• 22 unique email triggers
• Custom transactional emails
• Custom tracking page
• Drag-and-drop builder
• Interactive email capability

Benefits

• Increase upsells 5%
• Reduce WISMO 30%
• Keep traffic on your site
• Improved branding
• Increased LTV

Make the most of your most opened and clicked emails

Proactively communicate with buyers

Choose from 22 potential triggers to send branded updates to new buyers reducing support requests and keeping excited about their order. Automatically increase your proactive communication with customers to build brand loyalty directly after purchase.

Drag and drop builder

Create beautifully branded transactional emails and an order tracking landing page in minutes with an intuitive builder. Within 30 minutes, start sending custom transactional emails and pushing buyers to a tailored landing page.

Immediately understand the impact

Easily see the impact of your improved tracking experience across multiple attribution windows to see direct ROI. From 1-day click to 7-day view, choose the window that makes the most sense for your business to see the impact your new revenue stream is having on your business.

The impact of branded, proactive order tracking.

30%

decrease in “Where Is My Order” requests

Our most viewed emails - order tracking emails - didn't look anything like our brand. Our brand should be continuous across everything we do, and now it is with Redo order tracking.

Setting up our tracking page only took a few minutes. We even had our first upsells come through before we'd fully optimized our ads.

reorder rate through optimized order tracking

More profit through personalized interactions

AI agents optimize your entire workflow

Post-purchase touch points become profit drivers

Automatically recommend exchanges, review returns images for approval and more with AI integrated into your returns process.

Increase exchange rates
Gain deeper customer insights
Reduce customer support tickets

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1:1 marketing messaging and campaign builds guided by AI

Segments quickly become detailed buyer personas that direct who, what, and when to send your campaigns.

Higher engagement rates
More conversions
Faster campaign creation

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Provide 24/7 customer support without hiring

Your customers get constant access to having questions answered both before and after purchases with an AI trained on your brand, products, and voice.

Faster response times
More availability
Higher CSAT

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How it fits in the platform

Create a seamless, branded experience for every customer

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Adding shoppable emails in transactional post-purchase email flows gives higher engagement rate and conversion rate for immediate upsells to your most engaged customer segment.

Email and SMS

Including shoppable emails in your order tracking and marketing campaigns increases engagement from every marketing send

Support

Reducing support tickets through tracking while implementing co-pilot increases touch points and reduces responses time without increasing headcount

Order management

Speeding up fulfillment times through automation enhances the experience directly post purchase and build lifetime customers

Have questions?

What makes Redo's order tracking solution unique?

Redo's order tracking is seamlessly integrated with your overall post-purchase experience, offering customized tracking pages, real-time updates, and deep analytics. This unified approach helps increase customer satisfaction, reduce support tickets, and enhance brand loyalty.

Can I brand the tracking experience to match my store’s identity?

Yes, Redo lets you fully customize tracking pages with your logo, colors, personalized messaging, promotional banners, and upsell opportunities, providing a cohesive brand experience from checkout through delivery.

Which shipping carriers does Redo support for order tracking?

Redo integrates seamlessly with all major global and regional shipping carriers, ensuring comprehensive tracking coverage and accurate real-time updates, regardless of your logistics provider.

What kind of analytics does Redo provide around order tracking?

Redo delivers comprehensive analytics including insights on delivery performance, carrier reliability, customer engagement with tracking pages, and satisfaction metrics. These analytics empower you to continuously optimize your customer experience and operational efficiency.

How quickly can I get started with Redo's order tracking?

Getting started is quick and easy. Redo integrates smoothly with major eCommerce platforms, offers straightforward onboarding, and provides dedicated support to ensure a seamless implementation and minimal disruption to your business. Brands can get started in as little as 30 minutes.

Start getting more profit from each buyer touch point

Tools enhanced by AI build the products that can drastically impact your business. Take 30 minutes to see how today.

"I basically wanna move forward with just about the whole suite of stuff. What's next steps"

- Demo call yesterday

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