Gorgias

Easily see returns information related to any associated customer with a hyperlink to the exact order

Built by

Tech Solutions Inc.

Website

https://www.gorgias.com/

Overview

The integration between Redo and Gorgias allows you to seamlessly track returns data for each customer and link from Gorgias directly to the returned order in Redo.

Setup your integration

To set up your Slack integration, follow these steps:

Find Redo in the Gorgias app store and press connect
Finalize the authorization in Gorgias after connecting
Load Redo's return data into Gorgias

Once this is done, your return data will automatically be loaded into your tickets.

Frequently asked questions

How does an exchange happen?

Exchanges are processed in the same portal as a return. When an exchange is selected, a return label is created and sent to the customer who then sends the product to the newly created supplier address from the prior step. When the exchange is sent, a new order is created in the retailer’s Shopify store for processing and the replacement product is sent out once the exchanged item is received by the supplier.

How are labels created for the customer?

Labels are automatically created by Redo from the return portal and included in the retailers order in their Shopify Admin.

How can I track the return and exchange orders?

Order status in Shopify when return is initiated by the customer will update to “return in progress” on the supplier's order & “return processing” on the retailer’s order.

How will I know when the return is received by the supplier?

Redo will automatically issue the refund when the supplier processes the return. You will then be notified of the refund.

What if I have my Redo return flow marked to “Return in Transit”?

We recommend you set the refund processing to either None or Return created in the “Automations” section under “Returns & Claims”. You can use the other settings, but run the risk of refunding the customer before receiving a refund from the supplier and potentially not getting the refund from the supplier.

Frequently asked questions

What is the partnership between Shop and Redo?

This brand new partnership allows brands on Shopify to bring automated returns and exchanges, configured in the merchant’s Shopify admin, into the Shop app. To start, the Redo App will need to be installed in the merchant’s existing Shopify store.This means returns and exchanges created in the Redo App will have multi-channel use across a brand’s storefront on both their online store and in the Shop app.

What is the Shop app?

For shoppers, the Shop app makes it easy to browse brands, earn rewards, track packages, and more in one place. While some may know Shop as a tracking app, it’s also where millions of shoppers discover amazing brands and products.
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For brands, Shop is a channel to reach millions of active shoppers. It’s where brands of all sizes engage with more shoppers, convert in more places, and drive repeat sales. Learn more about how Shop can support brand growth here.

I didn’t realize I was selling my products in the Shop app. How does this happen?

Shop is designed to connect Shopify merchants with millions of engaged shoppers. Once eligible, merchants are automatically opted into selling on Shop. You can review eligibility requirements here.
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To grow your presence on the app and to establish Shop as a new channel for your brand, we suggest checking out some best practices in this guide.

What is Redo?

Redo is an ecommerce app designed to streamline your post-purchase operations.

The flagship product is a free returns software that allows merchants to automate the returns/exchanges process through our customizable portal and have Redo cover the return labels. Any claims can also be handled through a similar process. This reduces support tickets, gives better insight into return reasons, and provides a smoother returns experience for buyers.

All inquiries and customer communication can also be consolidated with our customer support platform allowing you to seamlessly handle all customer requests across any channel in one place. Redo can also help you offer a better order tracking experience for additional branding and cross-sell opportunities that can be set up in 30 minutes.

Redo’s vision is to help you provide a superior customer experience while improving your bottom line with a consolidated tech stack.

I already have Redo functionality set up in the Redo app. How will it show up in the Shop app?

The exact same returns flow and settings that you have set up for your store will be applied within the Shop app as well.

How much does this new feature cost me?

Redo Returns is a free app for merchants.

How do I make changes to Redo that are displayed in the Shop app?

Updating your returns flow or settings in your Redo dashboard will apply those same changes to the experience within the Shop app.

Why was this enabled for me?

Shopify and Redo want merchants to start leveraging the value from this new integration as quickly as possible, so we enabled it using the existing functionality that you have already configured in Redo. If you want to make any changes, then you can do so in Redo's dashboard.

How do I deactivate the Redo functionality?

From within the Redo app, you can modify your app’s functionality, which will remove it from the Shop app. We hope you test it out first as a way to be discovered by over 100 million Shop app users.

What should I expect in terms of results?

This is a brand new integration and a first of its kind, therefore it’s hard for us to predict exact results. The goal is to provide merchants the ability to give a seamless returns and exchanges portal that remains in the same experience and UI that Shop provides. This should increase overall customer experience resulting in a higher customer retention rate.

Where can I look at the results?

You’ll be able to review results in the Shop channel which is embedded in the Shopify admin. You’ll be able to look at, visits, orders & GMV.

Who do I contact if I need more information?

For more information and support, please contact Redo at support@getredo.com.

Gorgias

Built by

Website

Category

Overview

Setup your integration

Frequently asked questions

Frequently asked questions