Send and receive Instagram messages and reply to comments and tags within the Redo support portal.
Instagram is a leading social media platform that connects billions of users worldwide through visual content, stories, and direct interactions. As a hub for discovery and engagement, Instagram offers businesses a unique opportunity to showcase their brand, build a loyal community, and drive sales through shoppable posts, reels, and influencer collaborations. With robust features for communication and commerce, Instagram is an essential platform for brands to connect with their audience in meaningful ways.
Key Benefits and Use Cases:
Integrating Instagram with Redo’s customer support platform consolidates Instagram interactions—such as direct messages, story replies, and comments—into a single, unified dashboard alongside other communication channels like email, SMS, and live chat. This integration streamlines your team’s workflow, ensuring faster and more organized responses without the need to switch between platforms. With Redo’s AI tools, support teams can automate replies to common questions, prioritize urgent issues, and provide proactive assistance. Together, Instagram and Redo empower businesses to deliver a seamless omnichannel support experience, strengthen customer relationships, and enhance productivity—all within an AI-optimized support suite.
If you're already using the Redo platform, you can connect the Instagram integration with the following steps:
