NetSuite is an enterprise resource planning (ERP) software used for accounting, inventory management, payroll and more. The integration allows seamless automated returns process within NetSuite.
NetSuite is a comprehensive cloud-based Enterprise Resource Planning (ERP) system that offers businesses a unified platform for managing their financials, customer relationships, inventory, and more. Designed for scalability and flexibility, NetSuite provides businesses with real-time insights into their operations, helping them optimize processes and make data-driven decisions. With built-in tools for accounting, supply chain management, CRM, and eCommerce, NetSuite is a trusted solution for businesses looking to streamline operations and accelerate growth.
Key Benefits and Use Cases:
The integration of NetSuite with Redo enhances returns and exchanges management by allowing businesses to create and manage returns directly within the NetSuite platform. This integration simplifies the post-purchase experience by seamlessly syncing return data with NetSuite’s inventory and order management systems. As a result, businesses can streamline their returns process, reduce manual effort, and improve operational efficiency. The integration helps ensure accurate inventory levels, enables faster processing of exchanges, and provides a more cohesive solution for managing customer service across all touchpoints. With NetSuite and Redo, businesses can offer a smooth, automated returns and exchanges process while maintaining full control over their backend operations.
The integration setup between NetSuite and Redo must be completed by the Redo engineering team. Provide access to the NetSuite instance and our team will create the integration.
Exchanges are processed in the same portal as a return. When an exchange is selected, a return label is created and sent to the customer who then sends the product to the newly created supplier address from the prior step. When the exchange is sent, a new order is created in the retailer’s Shopify store for processing and the replacement product is sent out once the exchanged item is received by the supplier.
Labels are automatically created by Redo from the return portal and included in the retailers order in their Shopify Admin.
Order status in Shopify when return is initiated by the customer will update to “return in progress” on the supplier's order & “return processing” on the retailer’s order.
Redo will automatically issue the refund when the supplier processes the return. You will then be notified of the refund.
We recommend you set the refund processing to either None or Return created in the “Automations” section under “Returns & Claims”. You can use the other settings, but run the risk of refunding the customer before receiving a refund from the supplier and potentially not getting the refund from the supplier.
This brand new partnership allows brands on Shopify to bring automated returns and exchanges, configured in the merchant’s Shopify admin, into the Shop app. To start, the Redo App will need to be installed in the merchant’s existing Shopify store.This means returns and exchanges created in the Redo App will have multi-channel use across a brand’s storefront on both their online store and in the Shop app.
For shoppers, the Shop app makes it easy to browse brands, earn rewards, track packages, and more in one place. While some may know Shop as a tracking app, it’s also where millions of shoppers discover amazing brands and products.
For brands, Shop is a channel to reach millions of active shoppers. It’s where brands of all sizes engage with more shoppers, convert in more places, and drive repeat sales. Learn more about how Shop can support brand growth here.
Shop is designed to connect Shopify merchants with millions of engaged shoppers. Once eligible, merchants are automatically opted into selling on Shop. You can review eligibility requirements here.
To grow your presence on the app and to establish Shop as a new channel for your brand, we suggest checking out some best practices in this guide.
Redo is an ecommerce app designed to streamline your post-purchase operations.
The flagship product is a free returns software that allows merchants to automate the returns/exchanges process through our customizable portal and have Redo cover the return labels. Any claims can also be handled through a similar process. This reduces support tickets, gives better insight into return reasons, and provides a smoother returns experience for buyers.
All inquiries and customer communication can also be consolidated with our customer support platform allowing you to seamlessly handle all customer requests across any channel in one place. Redo can also help you offer a better order tracking experience for additional branding and cross-sell opportunities that can be set up in 30 minutes.
Redo’s vision is to help you provide a superior customer experience while improving your bottom line with a consolidated tech stack.
The exact same returns flow and settings that you have set up for your store will be applied within the Shop app as well.
Redo Returns is a free app for merchants.
Updating your returns flow or settings in your Redo dashboard will apply those same changes to the experience within the Shop app.
Shopify and Redo want merchants to start leveraging the value from this new integration as quickly as possible, so we enabled it using the existing functionality that you have already configured in Redo. If you want to make any changes, then you can do so in Redo's dashboard.
From within the Redo app, you can modify your app’s functionality, which will remove it from the Shop app. We hope you test it out first as a way to be discovered by over 100 million Shop app users.
This is a brand new integration and a first of its kind, therefore it’s hard for us to predict exact results. The goal is to provide merchants the ability to give a seamless returns and exchanges portal that remains in the same experience and UI that Shop provides. This should increase overall customer experience resulting in a higher customer retention rate.
You’ll be able to review results in the Shop channel which is embedded in the Shopify admin. You’ll be able to look at, visits, orders & GMV.
For more information and support, please contact Redo at support@getredo.com.