Product updates

AI exchange agent analyze the customer, return reasons, and product offerings to deliver the right exchange at the right moment. As a customer goes through the return flow, the AI will immediately analyze the reasons and recommend a new product, increasing exchange rate and retaining more revenue.

Let customers exchange for the same product in a different size or color directly from the return portal.

Identify and prevent fraudulent return behavior using intelligent detection systems including a seamless integration with Yofi.

Track the final status of returned items—restock, refurbish, donate, or discard—to improve inventory accuracy.

Keep customers informed while promoting other products through embedded upsell modules.

Show smart product suggestions during the return process to drive upsells and exchanges.

Talk to your returns data like you would an in-house analyst. Easily surface product-level and variant-level return trends to share across the organization to reduce return rates and better understand your customers.

Manage returns and exchanges for BigCommerce stores seamlessly within Redo with a customized and branded returns portal.

Create returns without labels, even for large or cross-border shipments, to improve customer convenience.

Build return dashboards with filters and views that match your team's needs and workflows.

Modify or upload new return shipping labels at any point for added flexibility.

AI will review images, customer history, and your policy to recommend to manage or approve returns and recommend where to route returns based on product quality.

View return behavior at the variant level to identify problematic SKUs and improve merchandising decisions.

Let gift recipients process returns and receive receipts without revealing order details.

Let customers browse and buy products directly inside their inbox. Reduce friction and drive more conversions without clicks to your site.

See a full view of each customer including orders, returns, warranties, support interactions, marketing activity, and more all in one place.

Automatically re-send campaigns to subscribers who didn’t open your first message. Use new subject lines or updated content to improve reach and results.

Sync audiences and conversion data with ad platforms like Meta and Google. Use post-purchase behavior to create smarter, high-ROAS campaigns.

Highlight key offers like discounts and expiration dates directly in Gmail previews. Improve visibility and boost open rates inside the Promotions tab.

Drive better engagement from your email campaigns and increase profitable conversions by excluding high return customers from email campaigns.

Automatically detect when a customer abandons checkout and trigger personalized SMS messages based on unique buyer history and behavior to bring them back and complete the purchase.

Power branded tracking pages, proactive updates, downstream automation and more product upsells for brands built on BigCommerce.

Create logic-based flows that trigger messages based on behavior, order status, product type, or customer history. Build smart automations without added complexity.

Test more than two variations in a single experiment including subject lines, content blocks, or timing, and let performance data guide the winner.

Bring your brand identity to every message with full control over fonts, colors, and layout styling in your email designs.

Connect support conversations to your post-purchase data. Manage returns, orders, and customer messages in one unified view for faster resolution.

Use AI to convert past campaigns, forwarded emails, or plain content into polished, brand-ready email templates in seconds.

Let customers leave reviews directly within an email. No redirects, faster collection, and higher completion rates.

View campaign and flow performance using attribution windows that match your buying cycle. Understand what’s really driving conversions and repeat purchases.

Redo recognizes identical orders to bulk ship all at once saving you time, reducing errors, and streamlining your fulfillment

Consolidate duplicate or multiple orders from the same customer automatically, reducing fulfillment complexity, cutting down shipping costs, and enhancing the overall customer experience through streamlined deliveries.

Automatically identify incorrect addresses and update to an accurate address immediately reducing shipping errors and costs for your team

Allow your team to easily validate packages that are packed and shipped accurately. In one quick scan, you'll be able to validate the package, products, location and more to ensure you're sending the right products to the right person.

Send shipping labels and packing slips directly to printers. This eliminates extra clicks and streamlines warehouse workflows.

Connect your BigCommerce store with Redo’s OMS to streamline fulfillment and post-purchase operations.

Automatically batch your orders to optimize fulfillment speed and reduce clicks. Streamline fulfillment operations by intelligently grouping orders based on customizable rules such as location, inventory levels, shipping methods, or priority status.

Build branded packing slips in a drag-and-drop environment. Easily customize to fit your operational and brand needs.

Manage post-purchase operations for TikTok Shop orders with ease. Keep fulfillment smooth across social commerce platforms.

Use Redo’s fulfillment and tracking tools for your eBay orders. This ensures a consistent experience across channels.

Access real-time tracking across all delivery stages. This reduces customer inquiries and improves post-purchase visibility.

Automatically group and display shipping options based on factors like price, speed, and customer behavior. Helps balance cost efficiency with conversion optimization.

Build granular segments using behavior, product types, purchase history, location, and more. Use these segments to personalize checkout and drive higher performance.

Insert messages or promotions directly into the checkout experience. Use banners to highlight offers, urgency, or shipping perks.

Track all running and completed experiments in a centralized view. Easily compare variants on metrics like conversion rate and average order value.

Design custom post-purchase offers that appear after checkout but before confirmation. This drives incremental revenue without disrupting the initial purchase.

Chain together a series of post-purchase upsells and downsells based on customer decisions. Capture additional revenue while keeping the experience seamless.

Target post-purchase offers by customer profile, order contents, or previous behavior. Show the right upsell to the right person for maximum conversion.

Use AI to automatically generate and manage split tests across checkout components. Let the system surface what performs best without manual setup.

Customize your checkout flow using an intuitive drag-and-drop builder. Add logic, rearrange steps, and personalize the experience without dev work.

Get visibility into shipping performance across methods, zones, and customer preferences. Use insights to improve cost control and satisfaction.

Adjust delivery promises dynamically based on your fulfillment cutoff time. Prevent overpromising and reduce late deliveries during peak or same-day shipping windows.

Choose from pre-built testing templates for key checkout elements like banners, rates, and upsells. Launch high-impact tests faster with fewer decisions.

Present add-on products or upgrades during checkout to boost average order value. Offers appear natively in the checkout experience to reduce friction.

Let gift recipients process returns and receive receipts without revealing order details.

Display guaranteed delivery dates in checkout based on carrier data and fulfillment rules. This increases trust and reduces cart abandonment.